Maintenance Services

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Downtime is not an option for businesses that are increasingly dependent on technology. WinMethods knows that managing and maintaining desktops, network infrastructure and servers has become business critical and beyond the scope of internal resources. You can’t afford to run the risk of system failures that impact on productivity and cost company’s money.

Our proactive approach reduces helpdesk calls by identifying problems before they arise. A combination of accredited engineers and best-in-class management tools gives your business regular health checks that prevent minor issues turning into major disruption.

An organization’s mission critical applications and hardware are only as good as their availability, which is why we tailor maintenance and support services to each client’s needs. Whether it’s across multiple sites or contingent on remote working, our experts will devise appropriate support and maintenance plans for your business.

Infra Maintenance Services:

In today's volatile business world, organizations face significant challenges in managing their IT infrastructure. To meet these challenges, WinMethods offers solutions to manage the IT Infrastructure. With the efficient and Cost Effective Infra Support solutions of WinMethods, the Organization’s management can concentrate on their core business by leaving the IT problems to us. The solutions include lifecycle services in datacentre management, desktop and server management, database administration, application management, backup and storage management and web operations. We offer Infra Maintenance services on Service Level Agreement (SLA) Model and Time based support model.

Our Infra Support Solutions Include:

  • Comprehensive contracts for Desktops, Laptops, Servers and Storage
  • AMC for Printers, Scanners and other Peripherals
  • Desktop AMC bundled with OS, Antivirus and other Applications
  • Networking components including Switches, Routers, Modems and Firewalls

Facility Management Services:

Tired of hiring manpower with required skillsets and manpower turnover is hindering business continuity?

We, WinMethods can handle your facility without any issues. Under FMS contracts, our onsite engineers will handle the day-to-day IT issues of your organization. By maintaining a pool of trained personnel, we can immediately replace the engineers in case of any eventuality. The experts in the office provide backup and technical support to the major issues which are complex and cannot be handled by the onsite engineers. With the efficient and Cost Effective FMS solutions of WinMethods, the Organization’s management can concentrate on their core business by leaving the IT problems to us.

Our FMS Solutions Include:

  • Onsite L1 - IT Personnel
  • Day to Day support for Desktops, Laptops, Printers, Scanners and other Peripherals
  • Managing OS, Antivirus and other Applications
  • Networking components including Switches, Routers and Modems
  • Remote L2 & L3 Support
  • Break & Fix support for Servers, Storage, Firewalls etc

Managed Services:

You look after your business. we look after your IT!

We manage all types of services delivered, taking responsibility for IT services and administering the delivery of those services in their entirety whilst offering our clients support based on a defined Service Level Agreement (SLA). We aim to do this through automation, centralized delivery and customer centricity.

  • Our Managed Service Portfolio includes remote management of your IT infrastructure and end-user systems on a proactive basis.
  • Service Desk Functionalities - When your user gets an IT issue then they can phone us straight away to solve their issue and get back to normal. With our Service Desk services users can access support as quick as they can in an efficient and effective manner.